Client Manager – Property Management (12‑month Fixed‑Term)
Lomond · Exeter
Job description
About the role
Lomond Investment Management is seeking a Client Manager to lead its property management team in Exeter on a 12‑month fixed‑term basis. You will be responsible for delivering high‑performance client service and supporting the growth of our residential lettings and investment portfolio.
Key responsibilities
- Lead, develop and motivate a team of Property Managers to achieve KPI targets.
- Conduct regular 1:1 meetings, manage performance metrics and coordinate training initiatives.
- Oversee client reporting, provide insights and nurture long‑term relationships.
- Act as the escalation point for complex issues, complaints and disputes.
- Ensure all properties are managed in compliance with legal and contractual obligations.
- Monitor maintenance, large works and operational workflows to maintain efficiency and quality.
- Drive best‑practice improvements and support wider business objectives.
Required profile
- Proven leadership experience with the ability to manage and motivate teams.
- Client‑focused mindset with strong relationship‑building skills.
- Excellent written and verbal communication abilities.
- Organised, detail‑oriented and capable of handling multiple priorities.
- Commercial awareness and a proactive, solution‑driven approach.
- Resilience in a fast‑paced environment and a collaborative, hands‑on attitude.
Required skills
What we offer
- Access to Lomond’s employee engagement platform, LOMONDlife, with a range of perks and benefits.
- Inclusive workplace that values diversity and supports personal development.
- Opportunity to work within a leading UK residential lettings and estate agency network.
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Published 12 hours ago
Expires 1 month from now
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Lomond
Exeter
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