Concierge – Residential Development Reception

About the role

The role is a full-time Concierge position based in Croydon, supporting a large residential development with shared amenity spaces. Working Monday to Friday, the Concierge serves as the first point of contact for residents, ensuring a high standard of service and compliance with regulatory and best‑practice requirements.

Key responsibilities

• Staff the Reception/Concierge office during working hours, greeting residents and handling non‑urgent enquiries.
• Maintain a clean, tidy reception area free of litter.
• Receive, log and safely deliver parcels and packages to residents.
• Monitor CCTV feeds and report any incidents.
• Perform functional testing of building systems, including fire alarms, extinguishers, emergency lighting, AOVs, water outlets, temperature checks and lift operations.
• Document maintenance issues reported by residents and forward them to the Manager in writing.
• Maintain an electronic daily diary and oversee contractor behaviour on site.

Required profile

• Excellent communication and customer‑service orientation.
• Ability to work independently and follow written procedures.
• Attention to detail and strong organisational skills.
• Reliability to adhere to the Monday‑Friday schedule.

Required skills

• Basic knowledge of CCTV operation.
• Familiarity with routine building‑system testing (fire safety, lifts, water systems).