Customer Care Agent – Hybrid (Birmingham)

About the role

We are looking for enthusiastic Customer Care Agents to join Perk’s hybrid team in Birmingham. You will help business travelers enjoy a seamless experience by providing friendly, knowledgeable support across multiple channels.

Key responsibilities

• Act as a trusted advisor, embodying Perk’s values and delivering a 7-star customer experience.
• Support customers with global business travel needs via phone, live chat and email.
• Resolve travel issues, manage bookings and respond to queries promptly.
• Exceed expectations by offering innovative, out-of-the-box solutions.
• Stay current with new product features and releases.

Required profile

• Fluent written and spoken English with excellent communication skills.
• Self-motivated, curious and eager to learn, with a growth-oriented attitude.
• Comfortable handling multiple technology-based tasks simultaneously.
• Performance-driven, customer-first mindset and strong problem-solving abilities.
• Adaptable to a dynamic, collaborative environment and flexible shift schedule.

What we offer

• Competitive salary and equity ownership.
• Real living wage, 25 days annual leave plus bank holidays.
• Private medical cover, dental insurance, gym discounts and life insurance.
• Company pension, income protection and tax-efficient cycle/e-car schemes.
• Generous parental leave, paid volunteering hours and up to 20 “Work from Anywhere” days.
• Four-week fully paid sabbatical after five years and relocation support.