Customer Claims Consultant – Private Medical Insurance

About the role

As a Customer Claims Consultant you will be the first point of contact for private medical insurance customers seeking guidance and reassurance. You will assess claims, determine coverage, and help customers navigate their treatment options.

Key responsibilities

• Answer inbound customer enquiries and support them through claim queries.
• Gather relevant information, ask probing questions and review policy details.
• Make decisions on treatment coverage and clearly explain outcomes.
• Guide customers to appropriate specialists, hospitals and care pathways.
• Resolve issues early, including handling complaints when necessary.
• Collaborate with colleagues and healthcare providers to deliver solutions.

Required profile

• Strong communication skills and experience in a customer‑facing role.
• Empathy and ability to support people during difficult situations.
• Natural problem‑solver who asks the right questions.

Required skills

What we offer

• Starting salary £26,900 (up to £33,885 after training) plus benefits.
• Full‑time (35 h) with option to move to 40 h, and part‑time options after training.
• Flexible shift patterns, no bank‑holiday work.
• Comprehensive 18‑week training programme and ongoing coaching.