Customer Experience Advisor – Retail Banking (Lifestyle contract)

About the role

Join Santander as a Customer Experience Advisor on a flexible Lifestyle contract, supporting customers across Bolton, Leigh and Manchester branches. You will work a minimum of 260 hours per year, providing face‑to‑face and phone assistance in a dynamic retail banking environment.

Key responsibilities

• Act as the first point of contact for customers in branch or via telephone.
• Process day‑to‑day transactions, answer queries and provide product information.
• Handle inbound calls to the contact centre and resolve issues promptly.
• Build relationships, identify solutions and protect customers from fraud and scams.
• Continuously develop knowledge of Santander’s services and products.

Required profile

• Flexible and comfortable working a rota of 5 hours per week, Monday‑Saturday.
• Strong listener and problem‑solver who thrives in a busy, multi‑skilled environment.
• Team‑oriented with a proactive approach to customer service.

Required skills

What we offer

• Flexible Lifestyle contract allowing work across multiple branches.
• Supportive team environment with opportunities to develop banking knowledge.
• Chance to contribute to Santander’s customer‑centric transformation.