Customer Service Administrator
Jungheinrich · Warrington
Job description
About the role
The Customer Service Administrator provides full‑cycle administration support for engineers, dispatchers and service management across the business, ensuring high‑quality customer service and KPI achievement.
Key responsibilities
- Process and control subcontract orders, invoicing and SAP quotations for external repairs.
- Raise purchase orders, credits, debits and follow up with suppliers.
- Handle customer calls, service reports and invoice queries, ensuring SLA compliance.
- Maintain and cleanse SAP error logs and the customer CRM database.
- Promote a safety‑first culture and support health, safety and welfare initiatives.
Required profile
- Ability to work under pressure in a fast‑paced environment.
- Strong organisational and multi‑tasking abilities.
- Effective communication at multiple levels.
- Experience in administrative support and SAP is a plus.
Required skills
- SAP
- Microsoft Excel
- Microsoft Word
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Jungheinrich
Warrington