Customer Service Assistant (Derby Branch)

About the role

Join Leeds Building Society’s Derby branch as a Customer Service Assistant, providing friendly, face‑to‑face support to members who are saving for their future or a new home. This is a nine‑month fixed‑term, full‑time position focused on delivering excellent service in‑branch and over the phone.

Key responsibilities

• Welcome customers in the branch and assist with all branch‑based products and services.
• Open savings accounts, including fixed‑term and goal‑oriented accounts.
• Make follow‑up calls and handle inbound enquiries about products and services.
• Perform daily administrative tasks such as booking appointments, scanning documents, writing letters, processing incoming post and maintaining accurate customer records.
• Conduct cash transactions accurately and ensure compliance with banking procedures.

Required profile

• Proven experience delivering exceptional customer service.
• Strong attention to detail and good numeracy for accurate cash handling.
• Resilient and able to manage challenging customer situations.
• Motivated to achieve positive outcomes for members.
• Familiarity with Microsoft Office or similar in‑house computer systems.

Required skills

• Microsoft Office

What we offer

• Annual colleague bonus of up to 12%.
• Matched pension contributions of up to 10%.
• 26 days holiday plus bank holidays and a holiday purchase scheme (up to 5 extra days).
• Access to colleague mortgage and saver products.
• Electric vehicle and Cycle‑to‑Work schemes.
• Two days of paid volunteering per year.