Customer Service Associate – Property Management

About the role

The Customer Service Associate joins a property‑management team to ensure day‑to‑day operations run smoothly and residents enjoy a high‑quality living experience. The role combines front‑of‑house service, tenancy administration, and support for marketing and building maintenance initiatives. Shifts are 12 hours long, following a 4‑days‑on, 4‑days‑off pattern.

Key responsibilities

• Provide comprehensive front‑of‑house service, greeting residents and handling enquiries.
• Respond promptly to resident queries and complaints, taking appropriate action to resolve issues.
• Assist with tenancy administration, including lease documentation and move‑in/out processes.
• Support marketing activities aimed at achieving occupancy targets.
• Coordinate with maintenance teams to address building upkeep and repair requests.
• Collaborate with team members to deliver a memorable and positive resident experience.

Required profile

• Team‑oriented attitude with respect for colleagues.
• Strong customer‑service mindset and ability to anticipate resident needs.
• Excellent communication skills, both verbal and written.
• Willingness to work 12‑hour shifts on a rotating schedule.

Required skills