Customer Support Team Lead – Remote (UK)

About the role

Chip is launching its SIPP pension product and needs a leader to shape the customer support experience from day one. This fully remote role will head the support team for the new pension offering while also contributing to the broader range of customer queries across Chip’s financial services.

Key responsibilities

• Define and implement the support model for the SIPP pension launch.
• Lead and mentor the remote customer support team focused on pensions.
• Collaborate with product, compliance and other internal teams to ensure regulated, personalised support.
• Handle escalations and contribute to the resolution of wider customer inquiries.
• Continuously improve processes as the product evolves.

Required profile

• Motivation to build and shape a new support function, not just manage an existing one.
• Experience leading a customer support or service team, preferably in a financial‑services context.
• Strong interest in pensions and regulated financial products.

Required skills

What we offer

• Opportunity to influence a flagship product launch.
• Fully remote work within the UK.
• Collaborative fintech environment focused on wealth building.