Employee Engagement Admin Executive

About the role

The Employee Engagement Admin Executive supports positive customer interactions and enhances the employee experience for a leading car‑leasing provider. Based in Watford, the role works primarily on email enquiries about the company car scheme, login issues, pricing adjustments and CSV file uploads.

Key responsibilities

• Manage inbound email queries from potential customers regarding the car benefit scheme.
• Assist users with login problems, pricing changes and data uploads using CSV files.
• Collaborate with internal departments to streamline processes and improve service delivery.
• Maintain accurate records of communications and follow up on outstanding issues.
• Provide clear, written guidance to customers, ensuring a high standard of service.

Required profile

• Strong written communication skills with an eye for detail.
• Basic understanding of salary‑sacrifice products is preferred.
• Previous experience in customer service, preferably handling email and telephone contacts.
• Ability to work effectively under pressure and prioritize tasks.
• Team‑oriented mindset with proactive problem‑solving abilities.

Required skills

• CSV file handling

What we offer

• Hybrid working model – at least three days per week in the Watford office.
• Competitive salary range of £29,868‑£31,440 per annum.
• Opportunity to contribute to a sustainable, environmentally‑focused car leasing business.