Enterprise Account Manager – Customer Success

About the role

Replit is looking for an Enterprise Account Manager to own relationships with its largest customers in London. The role focuses on driving retention, expansion and helping customers unlock the value of Replit’s AI‑powered software creation platform.

Key responsibilities

• Serve as the primary relationship owner for an assigned enterprise portfolio, ensuring high satisfaction and retention.
• Lead onboarding programs that accelerate time‑to‑value and platform adoption.
• Guide customers through new features such as Agent 3, Plan Mode and automation tools.
• Execute renewal processes with a focus on expansion and long‑term partnership development.
• Maintain accurate health scores and renewal forecasts in HubSpot CRM.

Required profile

• 5‑7+ years of experience in Customer Success, Account Management or technical sales, preferably in SaaS or developer tools.
• Proven track record of meeting or exceeding renewal and expansion revenue targets.
• Excellent communication skills with the ability to explain technical concepts to non‑technical audiences.
• Self‑motivated, strong time‑management and ability to manage multiple accounts.

Required skills

• HubSpot CRM
• ZoomInfo
• LinkedIn Sales Navigator
• Hashboard
• Hex

What we offer

• Competitive salary and equity
• Health, dental, vision and life insurance
• Flexible time off and holidays
• Monthly wellness stipend
• Autonomous work environment and remote‑first setup
• Quarterly team gatherings and in‑office amenities