Governance and Assurance Lead

About the role

We are partnering with a leading global insurance broker to appoint an Assurance & Governance Lead within the Operations Controls function. This senior, people‑focused position offers real ownership of governance activities, oversight of operational controls, and the chance to shape a robust controls environment.

Key responsibilities

• Lead governance and assurance activities across operational controls.
• Oversee Quality Assurance, customer documentation, contract management and SOPs.
• Manage overseas office oversight, Brexit model actions, and assurance reviews.
• Coordinate internal and external audits, including SOX, CASS and Coverholder audits.
• Provide oversight of delegated authority controls and assurance testing programmes.
• Lead communications, outcomes testing, customer feedback reviews and governance reporting.
• Support continuous improvement of control frameworks, processes and operational standards.
• Manage and develop a team, providing leadership, coaching and direction.

Required profile

• Proven experience in assurance, governance or operational controls within insurance or financial services.
• Background in delegated authority oversight and quality control.
• Demonstrated ability to lead teams and drive operational excellence.
• Strong stakeholder management and communication skills.

Required skills

What we offer

• Hybrid working arrangement.
• Competitive salary up to £90,000 plus bonus.
• Excellent benefits package.
• High visibility role with exposure to critical operational control activities.