Guest Services Officer - London Gatwick Airport

About the role

AirAsia X is looking for a Guest Services Officer for London Gatwick Airport, a full-time position reporting to the Station Manager. The officer maintains the highest standards of safety, security and service for ground operations at the airport.

Key responsibilities

• Keep daily guest services running smoothly at the check-in counter, gate management and arrival hall, including preparing daily operation reports.
• Plan staff before operations begin: update them on information, brief and debrief, assign them to their areas and make sure tools are available.
• Ensure the check-in counter opens 4 hours before departure and that systems such as the conveyor, BHS, tubs and FIDS are working.
• Monitor staff movement and discipline, and react promptly to delays by informing the on-duty supervisor.
• Implement SOPs according to GOM and comply with airline standards, safety performance, laws and procedures.

Required profile

• Friendly, mature, humble, honest and meticulous; able to work under pressure and on shifts.
• Good interpersonal and communication skills, with discretion and confidentiality.
• Fluent oral and written English and Bahasa Malaysia, or the local language of the staff.

What we offer

• Medical and insurance benefits, maternity expenses and flexible work arrangements.
• Paid time off, wellness programmes and childcare amenities.
• Career growth resources and free or discounted flights.