Homelessness Prevention & Solutions Officer

About the role

We are seeking an experienced Homelessness Prevention & Solutions Officer to join our busy Housing Needs team in North West London. This six‑month, full‑time position offers the chance to make a tangible difference for residents facing housing difficulties by delivering statutory homelessness duties and supporting sustainable accommodation.

Key responsibilities

• Deliver the Council's statutory duties under the Housing Act 1996 and Homelessness Reduction Act 2017.
• Manage a caseload of households threatened with homelessness or currently homeless.
• Conduct statutory homelessness assessments and determine appropriate housing duties.
• Develop and review Personalised Housing Plans (PHPs) for each household.
• Negotiate with landlords, agents, family members and other parties to prevent homelessness and sustain accommodation.
• Explore a range of housing options, including private rented sector, supported housing and alternative solutions.
• Provide advice on housing rights, legislation, welfare benefits and tenancy sustainment.
• Prepare detailed case records, decision letters and statutory documentation.
• Manage complex cases, including those subject to legal challenge, judicial review or Ombudsman enquiries.

Required profile

• Previous experience working within Homelessness Prevention, Housing Options or Housing Needs.
• Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and related legislation.
• Experience conducting statutory homelessness assessments and issuing housing decisions.
• Ability to manage complex and sensitive cases.
• Excellent negotiation, communication and problem‑solving abilities.
• Experience in a Local Authority housing environment is highly desirable.

Required skills

What we offer

• £28.00 per hour (Umbrella) on a six‑month fixed‑term contract.
• Full‑time, hybrid working arrangement.