Homeownership Assistant

About the role

Join a respected North West housing provider as a Homeownership Assistant, providing essential support to the Homeownership team while covering for a colleague on secondment and sick leave. This hybrid role offers a blend of office and home‑based work.

Key responsibilities

• Administer homeownership processes, including Right to Buy/Right to Acquire, shared ownership, sales and leasehold transactions.
• Handle inbound customer calls and conduct outbound follow‑ups for repairs, sales and general enquiries.
• Attend resident visits across Urmston, Preston, Blackburn, Harrogate and Hull, taking accurate minutes.
• Update records, log actions, track cases and maintain data integrity in housing systems.
• Manage inboxes, handle documents, schedule appointments and support officers with day‑to‑day administrative tasks.

Required profile

• Experience in homeownership, leasehold, housing administration or a similar field.
• Familiarity with housing systems or processes such as Orchard is desirable.
• Strong organisational skills, attention to detail and ability to track cases accurately.

Required skills

• Orchard (housing management system)

What we offer

• Hybrid working model – three days remote, two days in the office.
• Mileage reimbursement for resident‑visit travel.
• Weekly pay paid via PAYE or Umbrella arrangement.