Housing Officer (37 hrs/week)

About the role

Join Torbay Council's Strategic Housing & Delivery Service as a Housing Officer. You will work alongside the Housing Manager to manage the council's social housing stock and deliver high‑quality tenancy services.

Key responsibilities

• Provide advice and support across tenancy and estate management, lettings, voids, decants, rent collection and arrears.
• Respond promptly and courteously to resident enquiries.
• Help build resilience among tenants, safeguarding homes and communities.
• Collaborate with colleagues to deliver a service that meets customer and community needs.

Required profile

• Experience working in a social housing environment.
• Up‑to‑date knowledge of social housing law and the Regulator of Social Housing.
• Literacy and numeracy qualifications equivalent to C‑grade GCSE English and Maths.
• Level 3 qualification accredited by the Chartered Institute of Housing or NVQ Level 3 in a relevant area.
• Full, current driving licence.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Hybrid working model with regular travel.
• Flexible working arrangements.
• Competitive salary range £31,537‑£34,434 per year.