Housing Officer

About the role

This is a fantastic opportunity to step into a Housing Officer role within a forward‑thinking organisation dedicated to delivering excellent customer service and thriving communities.

Key responsibilities

• Manage and own a neighbourhood housing patch, delivering a visible, customer‑focused service and building strong relationships with residents and stakeholders.
• Lead on tenancy and neighbourhood management, handling breaches, changes, safeguarding concerns, estate issues, legal enforcement and resident support interventions.
• Provide proactive customer support, respond to enquiries, conduct tenancy visits, coordinate with partners and ensure timely, effective solutions.

Required profile

• Proven tenancy management experience, including enforcement, changes, neighbourhood management or housing‑related casework.
• Strong customer service and communication skills with the ability to engage professionally with residents, partners and colleagues.
• Experience managing complex cases and competing priorities while meeting deadlines and maintaining high‑quality service delivery.
• Knowledge of safeguarding, vulnerability, domestic abuse, anti‑social behaviour or other resident welfare issues and appropriate interventions.
• Excellent relationship‑building and partnership‑working skills to achieve positive outcomes for customers and communities.
• Desirable: Housing qualification (CIH or equivalent) or relevant housing experience.