International Service Specialist

About the role

We are seeking an International Service Specialist to join one of the UK’s largest independent insurance brokers. The role provides office‑based support to the International Sales team, handling client and provider interactions and ensuring high service standards.

Key responsibilities

• Provide day‑to‑day administrative support for assigned International Sales Consultants and the wider International team.
• Manage client portfolio activities, including policy renewals, invoicing, claims handling and underwriting support.
• Act as the first point of contact for queries from clients, insurers and internal stakeholders, meeting agreed service level agreements.
• Coordinate scheme administration, gather renewal data, and assist with data analysis.
• Maintain accurate client records and in‑house systems, updating new business, retention and financial information.
• Prepare template client reports and correspondence, checking for discrepancies.
• Identify and recommend process improvements, supporting implementation and change initiatives.
• Support Sales Consultants with new business opportunities to deliver a first‑class client experience.

Required profile

• Professional, client‑focused attitude with strong telephone manner.
• Analytical mindset and sound judgement.
• Ability to work independently while collaborating with team members.
• Excellent written communication and attention to detail.

Required skills

• None explicitly listed.