Lead Product Manager - Customer and Retail

About the role

Very, the digital retailer, is looking for an experienced Lead Product Manager to join its Customer & Retail Product team in Liverpool. The role takes ownership of a key product or capability area within the customer and retail ecosystem, combining strategic thinking with hands-on product leadership. It sits in the Technology department and works closely with Technology, Data & AI, Marketing, Retail, Commercial and Financial Services teams.

Key responsibilities

• Define product vision, shape roadmaps and lead the delivery of capabilities that help attract, serve and retain customers.
• Work across areas such as customer acquisition, CRM, loyalty, personalisation, pricing, forecasting, decision intelligence or commercial optimisation.
• Understand customer, colleague and business needs, identify improvements and turn them into clear product strategies and measurable outcomes.
• Work with technology, data, analytics and business stakeholders to solve the right problems.

Required profile

• Experienced Product Manager, Product Lead or similar, with a track record of delivering customer, retail, digital or operational products in complex organisations.
• Comfortable at both strategic and delivery levels, with a customer-first mindset.
• Experience owning and delivering product strategies, roadmaps and business outcomes.
• Strong commercial awareness and stakeholder management skills.
• Experience with technology, engineering, data and analytics teams.
• Advantageous: exposure to data-driven, analytical or AI-enabled products, and experience in Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM or Customer Growth.

Required skills

• Knowledge of agile product development practices and modern product management approaches.
• Prioritising initiatives using data, insight and evidence.

What we offer

• Flexible, hybrid working model.
• £6,500 flexible benefits allowance.
• 30 days holiday plus bank holidays.
• LinkedIn Learning access and bonus potential.
• Up to 25% discount on Very.co.uk and matched pension up to 6%.

Applications are handled directly by the talent acquisition team, which manages credit, CIFAS, Right to Work and possibly a DBS checks. The process includes a 30-45 minute call with the hiring team and a one-hour face-to-face interview with a take-home task.