Lettings Administrator – Part‑time (3 days/week)

About the role

We are seeking an organised, proactive Lettings Administrator to join our busy lettings team on a part‑time basis (three days per week) at our Epsom office. You will be the first point of contact for landlords, tenants and contractors, ensuring the lettings process runs smoothly from listing to tenancy completion. The role involves maintaining accurate records in our property management system and supporting the team with ad‑hoc office tasks.

Key responsibilities

• Provide day‑to‑day administrative support to the lettings team.
• Respond professionally to enquiries from landlords, tenants and applicants.
• Register prospective tenants, maintain accurate applicant records and arrange property viewings.
• Prepare property particulars, advertise vacancies and process applications.
• Coordinate tenant referencing, draft tenancy agreements and manage deposit registration.
• Arrange inventories, check‑ins, check‑outs and property inspections.
• Ensure compliance documentation is up‑to‑date and monitor tenancy start dates, renewals and expiries.
• Liaise with landlords, tenants, contractors and utility providers.
• Assist with maintenance queries, coordinate repairs and process invoices.

Required profile

• Previous experience in administration or a customer‑facing role.
• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• High attention to detail and ability to handle confidential information.
• Confident telephone manner and ability to manage competing priorities.

Required skills

• Proficiency with Microsoft Office.
• Experience using database or CRM systems.