Mandarin Speaking IT Support

About the role

People First is looking for a Mandarin‑speaking IT Support professional to join its Central London office. The role involves first‑line help‑desk duties for the IT Centre (Europe) supporting the bank’s applications and infrastructure across Europe and Africa.

Key responsibilities

• Provide first‑line help‑desk support, including case handling, user ID management and production access requests.
• Maintain machine‑room environment and assist second‑line engineers with system changes.
• Monitor production systems, handle alerts and follow incident‑management procedures.
• Run daily batch jobs and produce system and network reports for management and branches.

Required profile

• Degree in Information Technology, Computing, Software Engineering or a related field.
• Proven experience in a similar IT support role.
• Fluent English and Mandarin communication skills.
• Willingness to work a 36‑hour week with night and weekend shifts on a rotational basis.

Required skills

• PC installation and printer setup.
• Windows 10 and Windows 11 troubleshooting.
• MS Office, MS Outlook, SharePoint, Internet Explorer, Chrome and Lotus Notes maintenance.
• Database management.
• Knowledge of Information Security, Cyber Security and GDPR.

What we offer

• Competitive salary based on experience.
• Opportunity to work in a multicultural environment supporting critical banking systems.
• Career development within a growing technology team.