National Account Manager - Casual Dining

About the role

Kraft Heinz is looking for an experienced, commercially minded National Account Manager for its Restaurants, Cafes, Retail FTG and Manufacturing channels. Based in the London office (The Shard), with flexibility to work from home two days a week and visit customers, you will be the commercial owner of the P&L and the main business interface with customers such as Nando's, Costa, leading Casual Dining groups, Asda, Sainsbury's and Morrisons Cafes. You will report to the National Account Controller and work closely with the Away From Home and Omnichannel teams.

Key responsibilities

• Manage accounts day to day and own internal stakeholder relationships for these customers
• Own the full P&L for the channels
• Negotiate contracts from commercial planning through to execution
• Grow the business by winning new customers, listing innovation, ESG initiatives and branded activations
• Forecast and run performance reviews internally and externally
• Work with Culinary and Marketing teams to create and deliver selling materials
• Line manage one direct report

Required profile

• 4+ years of account management or commercial management experience in FMCG or Foodservice
• Proven customer relationship management and negotiation skills
• Ability to communicate, present and influence, and to build relationships between external customers and internal functions
• Fluency in English

Required skills

• Strong Excel skills
• Forecasting and commercial analysis
• Project management

What we offer

• Career development pathway and pay for performance
• Hybrid working, including the option to work from abroad
• Parental leave benefits and a sponsored nursery scheme
• Private medical cover, digital GP, life assurance and group income protection
• Employee discount on Heinz products and wellbeing benefits
• Volunteering days and a disability-confident approach