Neighbourhood Officer

About the role

The Neighbourhood Officer acts as the primary link between Chime Housing and its customers, fostering safe, well‑managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners while ensuring compliance with tenancy and lease obligations.

Key responsibilities

• Investigate, escalate and resolve customer issues such as unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints and anti‑social behaviour.
• Maintain accurate records, serve legal notices, prepare case files and attend court or multi‑agency case conferences.
• Identify support requirements, work with customers to sustain tenancies and refer to appropriate support channels when needed.
• Collaborate with internal teams and external partners to ensure timely resolution of issues, including property visits and compliance access.
• Support the Customer Contact, Relationship Management and Onboarding teams throughout the tenant life‑cycle.
• Undertake occasional weekend, evening meetings and out‑of‑hours support as required.

Required profile

• Excellent communication skills and a customer‑focused approach.
• Experience in tenancy or housing management and dealing with anti‑social behaviour.
• Ability to engage with people from diverse backgrounds.
• Full driving licence and access to a vehicle.
• Experience working with partner agencies and contractors.

Required skills

What we offer

• Competitive salary of £38,836 per year.
• Permanent contract, 37 hours per week.
• Opportunities to work on‑site across the community.
• Occasional weekend/evening meetings and out‑of‑hours support.