Parking Appeals & Monitoring Officer

About the role

We are seeking a motivated and detail‑oriented Parking Appeals & Monitoring Officer to join our busy Parking and Customer Engagement team. You will investigate and respond to formal representations and appeals related to Penalty Charge Notices, ensuring cases are handled accurately, fairly and within statutory timescales.

Key responsibilities

• Investigate and respond to all formal representations, appeals and correspondence relating to PCNs.
• Assess cases against legislation, council policies and procedures.
• Prepare and submit evidence packs for adjudication hearings and attend hearings when required.
• Liaise with legal services, courts and enforcement agencies as part of the statutory process.
• Meet or exceed performance targets for quality and productivity.
• Monitor and report performance data as required.
• Manage incoming queries via email and support customer services teams.
• Identify and escalate issues related to parking infrastructure and enforcement processes.
• Support contract monitoring activities and contribute to continuous service improvement.

Required profile

• Experience in a parking or notice processing role, preferably within a local authority.
• Strong knowledge of parking enforcement legislation and statutory processes.
• Experience with debt registration.
• Excellent attention to detail and sound decision‑making ability.
• Organisational skills with the ability to manage and prioritise workload.
• Confident written communicator.
• Proactive, flexible and customer‑focused attitude.
• Desirable: City & Guilds Level 3 Award in Notice Processing.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working – one day per week in the Hounslow office.
• 6‑month fixed‑term contract with the possibility of extension.
• Full‑time schedule (36 hours per week) with flexible core hours.
• Hourly rate of £19.78 PAYE or £26.27 UMB.