People Administrator – Colleague Helpline

About the role

We are a dedicated, friendly, and helpful HR telephone support team that assists colleagues and line managers with queries around HR policies, processes, and pay. This is an exciting opportunity to join a growing team that will evolve as we develop our systems.

Key responsibilities

• Provide expert advice and support to help colleagues with all their HR queries (e.g., policies, pay, benefits).
• Offer prompt and accurate responses to queries, aiming for first‑time resolution.
• Maintain confidentiality and ensure compliance with GDPR.
• Guide, coach and support line managers with more complex queries (e.g., complaints, grievances), escalating where necessary.
• Collaborate with shared services teams to manage queries from start to finish.

Required profile

• Experience working on a helpline or in a contact centre.
• Knowledge of HR policies and processes.
• Experience using People systems and data.
• Familiarity with helpdesk tools, even if not specific to our systems.
• Strong communication skills with the ability to provide clear, actionable guidance.
• Detail‑oriented, able to manage multiple queries and meet deadlines in a fast‑paced environment.

What we offer

• Competitive salary and excellent benefits.
• Generous holiday entitlement and staff discounts (15% in stores, 10% for a friend/family member).
• Career progression and development opportunities, including a Leadership School.
• Subsidised staff canteen, free parking, competitive pension, life assurance, and comprehensive healthcare & wellbeing benefits.