Property Manager – Residential Portfolio

About the role

Pinnacle Group is seeking an experienced Property Manager to lead a diverse residential portfolio of around 700 homes across Liverpool and Manchester. This field‑based position requires full ownership of sites, ensuring they are well maintained, compliant, and delivering high‑quality service to residents and stakeholders.

Key responsibilities

• Report to the Team Manager and achieve strategic and operational objectives for the portfolio.
• Take full accountability for site condition, contractual compliance, and service standards.
• Monitor and hold contractors and service providers to quality and timeliness targets.
• Manage all property functions, including void turnarounds, inventory, and check‑out appointments.
• Address anti‑social behaviour, prepare legal notices, and represent the organisation in court when required.
• Respond promptly to tenant and client enquiries via phone and written communication.
• Prepare accurate monthly/quarterly client reports.
• Conduct regular estate inspections and identify issues for remediation.

Required profile

• Proven front‑line housing or property management experience, especially in affordable housing and residential lettings.
• Strong knowledge of relevant legislation and compliance requirements.
• Ability to manage a multi‑site portfolio, including voids, sign‑ups, inspections, and anti‑social behaviour cases.
• Excellent communication, organisation, and stakeholder‑management skills.
• Self‑motivated, able to work independently in a fast‑paced environment.
• Full driving licence; CIH or ARLA qualification is advantageous.

Required skills