Public Area Attendant

About the role

The Hoxton Shepherd's Bush, a London boutique hotel with 237 bedrooms, a restaurant and a central bar and terrace, is looking for a Public Area Attendant. The role keeps the hotel's public spaces, exterior areas and linen storage clean and tidy to brand standards.

Key responsibilities

• Clean and service public areas so they meet brand standards and look well presented.
• Report maintenance defects in public areas and back of house through KnowCross.
• Ensure public areas comply with brand standards and quality audit standards.
• Clean and maintain exterior areas such as guest entrances and loading bays.
• Oversee the daily delivery and collection of linen and terry.
• Stock linen and housekeeping supplies on guest floors and in stores, keeping those areas clean.
• Keep guest floors clean and well maintained.
• Assist the housekeeping team with other tasks as required.
• Follow Health and Safety standards and report breaches to the Head Housekeeper; handle cleaning materials correctly and follow COSHH regulations.
• Attend required training and provide friendly, helpful service to guests.

Required profile

• High level of verbal and written communication skills and competent computer skills.
• Able to build relationships with colleagues and customers.
• Experience working in a very fast-paced environment.

What we offer

• Competitive salary, 28 days holiday (including bank holidays), pension and life insurance.
• Health cash plan and confidential support hotline.
• Retail and hospitality perks, free night and meal for two on joining, and free night every year.
• Training, career progression within a global family of brands, and extra time off to volunteer.
• Family leave, regular team events and discounts across the Ennismore family.