Quality Assurance Lead

About the role

Lead the quality strategy behind the technology that keeps Dreams moving. As our Quality Assurance Lead, you'll shape and drive quality assurance across our technology estate, ensuring solutions are delivered to the highest standards.

Key responsibilities

• Define and evolve Dreams' testing strategy, standards and quality framework.
• Lead, coach and develop the QA team.
• Own testing across projects, system enhancements and technology change initiatives.
• Drive test automation and modern quality engineering practices.
• Oversee testing for Dynamics 365, ecommerce, digital platforms, integrations and business systems.
• Monitor quality metrics, defect trends and release readiness.
• Manage relationships with testing partners and suppliers.
• Champion continuous improvement and a quality‑first mindset across Technology.

Required profile

• Experienced QA, Testing or Quality Engineering leader.
• Proven track record building and developing high‑performing testing teams.
• Experience defining testing strategies and quality frameworks.
• Knowledgeable in Agile delivery and software development lifecycles.
• Confident stakeholder manager with excellent communication skills.
• Experience managing third‑party testing suppliers.

Required skills

• Microsoft Dynamics 365 Finance & Operations
• Automation frameworks
• Testing tools
• Azure DevOps or similar platforms
• API, integration and data testing

What we offer

• Annual bonus scheme
• Generous staff discount
• Savings on shopping, holidays and restaurants
• Buy‑in schemes for extra holiday and private healthcare
• Enhanced maternity and paternity pay
• Free onsite parking
• Free onsite gym
• Retail Trust wellbeing support
• Electric car salary sacrifice scheme
• Hybrid and flexible working