Receptionist – Flexible Hours – Spa & Retail

About the role

As the first point of contact for guests, the Lush Receptionist creates a warm, welcoming atmosphere in the spa and retail environment. You will deliver outstanding customer service, manage bookings for spa treatments, shampoo bar sessions and in‑store parties, and support the spa team in delivering memorable experiences.

Key responsibilities

• Greet customers on the shop floor, introduce spa offerings and answer enquiries with enthusiasm.
• Handle phone calls and emails, manage the booking system for spa, shampoo bar and party appointments, and maximise booking capacity.
• Deliver 5‑star customer service, address feedback and complaints professionally and with empathy.
• Promote treatments, products and special events, upsell add‑on services and retail items.
• Host spa parties, bathing experiences and other in‑store events.
• Monitor and respond to online reviews on TripAdvisor and Google.
• Build relationships with local businesses and spa ambassadors to generate referrals.

Required profile

• Ability to deliver exceptional 5‑star customer service.
• Professional handling of customer feedback and complaints.
• Strong communication skills for phone, email and face‑to‑face interactions.
• Organisational aptitude to manage bookings and optimise scheduling.

Required skills

What we offer

• Flexible working hours with both permanent and temporary options.
• Opportunity to work for an accredited Living Wage employer.
• Engaging, community‑focused environment within a family‑run, partly employee‑owned company.