Senior Claims Manager – Global Consumer Brand

About the role

A globally recognised consumer brand is seeking a Senior Claims Manager to join its Global Insurance Team on a permanent basis at the London headquarters (hybrid). The role offers ownership of a high‑profile, truly global claims portfolio and reports to the Head of Global Insurance.

Key responsibilities

• Global ownership of all insured claims, spanning Property Damage/Business Interruption, General Liability, Marine Cargo, Terrorism and Cyber.
• Creating clear guidelines for claims reporting and embedding the Origami claims platform across the Group.
• Liaising with regional and local markets to ensure 100% claims reporting through to closure.
• Reviewing and ensuring accuracy of claims data across internal systems and insurers' databases.
• Engaging directly with insurance carriers to improve data quality and progress legacy claims to swift closure.
• Identifying, monitoring and progressing subrogation and recovery opportunities.
• Driving process improvement across the global insurance remit.

Required profile

• 5+ years' insurance‑related experience, gained from an in‑house, loss adjuster or broker role.
• Experience working on global claims.
• Experience across Property, Cargo or General Liability insurance.
• Ability to build relationships with stakeholders across global markets as well as external providers.
• Strong written communication skills.
• French as a second language advantageous but not essential.
• Able to work autonomously and thrive in an agile environment.

Required skills

• Origami claims platform