Senior Lettings Coordinator – Property Management

About the role

Our client, a well‑established estate agency in Horsham, is seeking a Senior Lettings Coordinator to support the smooth day‑to‑day operation of its managed property portfolio. You will act as the main point of contact for landlords and tenants, ensuring maintenance issues are handled promptly and in line with company procedures.

Key responsibilities

• Provide personal, professional maintenance advice to landlords and tenants.
• Manage property maintenance issues efficiently, ensuring full compliance with procedures.
• Maintain the key register and manage the contractor database.
• Coordinate with lettings offices on end‑of‑tenancy and pre‑tenancy tasks.

Required profile

• Previous experience in lettings administration or property management (essential).
• Understanding of the lettings process is a plus, with full training provided.
• Positive, service‑focused attitude with strong relationship‑building skills.
• Excellent communication and organisational abilities.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• IT proficiency.

What we offer

• Basic salary £26,382 per annum.
• 33 days paid holiday plus an extra day for your birthday.
• Pension and life insurance.
• Company rewards, incentives and a structured career path.
• Ongoing professional development and employee assistance scheme.
• Paid entry fees for charity events.
• Hybrid working pattern: two days 9am‑5pm, three days 9am‑5:30pm.