Service Manager – Automotive Service Department

About the role

We are seeking an experienced Service Manager to lead our Renault/Dacia service department in Preston. You will be responsible for delivering excellent customer service, overseeing the workshop and retail areas, and driving operational success.

Key responsibilities

• Lead and coach a team of technicians, advisors and support staff to meet productivity and efficiency targets.
• Ensure all service work is performed correctly, competently and on schedule.
• Deliver outstanding customer service, resolving issues promptly and to the customer’s satisfaction.
• Maintain compliance with company, DVSA, manufacturer and health & safety policies.
• Analyse department KPIs and financial reports, motivating staff to exceed objectives.

Required profile

• Previous experience in a similar automotive service management role.
• Strong communication and influencing abilities.
• Passion for delivering great customer service.
• High literacy and numeracy, excellent organisation and attention to detail.
• Ability to stay calm under pressure and motivate a team.
• Full clean driving licence held for at least one year.

Required skills

• IT skills
• Knowledge of modern motor vehicle technology

What we offer

• £76,000 OTE per year
• 33 days annual leave with flexible options
• Generous employee discounts
• Private healthcare
• Workplace pension
• Supportive and inclusive workplace culture