Services Support Administrator

About the role

Esri UK is looking for a Services Support Administrator to keep our Services team running smoothly. You will ensure day‑to‑day processes are followed, projects are set up correctly and colleagues receive accurate information.

Key responsibilities

• Follow established processes to deliver accurate financial and project reporting.
• Complete weekly and month‑end tasks within required timescales.
• Manage the team email account, responding to finance‑related queries.
• Perform quality‑assurance checks on new project setups.
• Identify and propose improvements to business processes.
• Collaborate with the Services Support team and wider stakeholders.
• Develop expertise in Esri’s systems and processes through training and mentorship.

Required profile

• Strong communicator with excellent organisational skills.
• High attention to detail and pride in delivering accurate administrative work.
• Ability to multitask, manage time effectively and meet deadlines.
• Interest in working with financial data and prior administrative experience is a plus.
• Willingness to learn and use Microsoft Office and Salesforce tools.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Salesforce

What we offer

• Comprehensive training, coaching and mentoring.
• Opportunities for career development within Esri UK.
• A supportive team environment focused on continuous improvement.