Shop and Spa Supervisor (Christmas Temporary)

About the role

Join Lush for the festive season as a Shop and Spa Supervisor, leading a dynamic sales team in our Covent Garden store. You will ensure exceptional customer experiences while maintaining the high standards of our brand.

Key responsibilities

• Lead, motivate and coach the sales team to deliver outstanding customer service.
• Engage customers, ask open‑ended questions and provide tailored product recommendations.
• Maintain a clean, visually appealing shop floor, ensuring displays follow guidelines and seasonal trends.
• Communicate effectively with the store manager, neighbouring stores and colleagues to keep information flowing.
• Handle team conversations, set expectations and support staff while balancing business needs.

Required profile

• Passion for connecting with customers and delivering memorable experiences.
• Proven ability to lead and develop a retail team.
• Strong communication skills and a collaborative mindset.
• Ability to maintain high store standards and adapt to seasonal changes.

Required skills

• Leadership and team coaching.
• Customer service excellence.
• Store visual merchandising.
• Effective internal communication.

What we offer

• Fixed‑term, full‑time contract (24‑32 hours per week) for the Christmas period.
• Competitive hourly rate in line with the Living Wage.
• Opportunity to work for a values‑driven, employee‑owned brand.