Spa Sales Manager

About the role

We are seeking a commercially‑driven Spa Sales Manager to lead revenue generation for a premium spa within a hotel setting. The role combines sales expertise, storytelling and guest experience to maximise bookings, memberships and overall profitability.

Key responsibilities

• Convert enquiries into bookings, memberships and spa experiences.
• Manage the full sales cycle from initial contact to sale completion.
• Identify and develop new business opportunities, including group bookings and corporate wellness programmes.
• Deliver engaging spa tours and create aspirational guest journeys.
• Support the design and promotion of spa offers, experiences and membership packages.
• Monitor spa diary performance and therapist utilisation to optimise occupancy and revenue.
• Build and maintain relationships with third‑party spa partners and agents.
• Educate and empower the wider hotel team to promote spa services confidently.
• Engage guests on‑site to identify upsell opportunities.
• Maintain accurate client data for relationship building and targeted marketing.
• Produce performance insights to inform commercial decisions and future planning.

Required profile

• Proven experience in spa sales, leisure sales or a related wellness environment.
• Strong relationship‑building and influencing abilities.
• Commercial awareness with a focus on guest‑experience‑driven sales.
• Highly organised and capable of managing multiple priorities.
• Excellent written and verbal communication skills.
• Self‑motivated, proactive and comfortable working both independently and as part of a team.
• Attention to detail and a strategic mindset.
• Resilient and consistently results‑oriented in a premium service setting.

Required skills

What we offer

• Staff, friends and family rates.
• 28 days holiday.
• Wellbeing and retail discount platforms.
• Free car parking.
• Free meals while on duty.
• Training and development opportunities.
• Long service awards.