Technical Support Specialist – German Speaking

About the role

As a Technical Support Specialist you will ensure Synthesia delivers a reliable and consistent experience for its customers. You will be the go‑to team for internal technical escalations and play a key part in the company’s technical success.

Key responsibilities

• Investigate and troubleshoot complex technical issues across the Synthesia platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments
• Reproduce reported issues in internal environments to identify root causes
• Analyze logs, data, and customer configurations to support investigations
• Validate fixes or patches and confirm resolution with the customer
• Document findings, solutions, and technical procedures for future reference
• Collaborate with Product and Engineering teams to report bugs and suggest improvements

Required profile

• Minimum 5 years of experience in a technical support or similar customer‑facing technical role
• Strong troubleshooting and problem‑solving skills with a logical, analytical approach
• Confident communicator with clear verbal and written skills
• Ability to prioritize and manage workload in a fast‑paced environment
• Comfortable working both independently and collaboratively across teams

Required skills

• SSO / WorkOS configuration and troubleshooting
• REST APIs and Postman for testing and validation
• Monitoring and debugging using Datadog
• SaaS platform support and administration
• Analyzing HAR files and network traffic for issue reproduction

What we offer

• Competitive salary plus stock options
• Paid parental leave
• 25 days annual leave plus public holidays and paid sick leave
• Fun culture with regular socials
• Generous referral scheme
• Brand‑new computer and monitor