Account Management Team Lead - Chinese Category (Mandarin Speaking)

About the role

Deliveroo is looking for a Client Partner to join its UKI Commercial team in the Chinese category, reporting to the Head of Chinese Category. The role drives the growth of Chinese restaurants across the United Kingdom and Ireland, outside London, and manages a team of Commercial Account Managers who handle the highest-performing Chinese restaurants. It is commercially focused and requires cross-functional collaboration with Regional Managers, Sales, Finance and Marketing.

Key responsibilities

• Lead the category with regional commercial teams, technology, marketing and partnerships to grow it.
• Manage a direct team of Chinese commercial account managers in key regional locations.
• Own relationships with major partners and help them grow their business.
• Lead negotiations with restaurants to achieve the best outcomes for Deliveroo.
• Drive sales and commercial performance, role model best practices and support commercial managers to hit targets.
• Lead large commercial programmes across regional, commercial and project teams.
• Taste food from high-quality establishments and attend restaurant and food meet-ups.

Required profile

• 5+ years of sales and commercial experience in a similar market and industry.
• Experienced manager who has led a direct team of commercial managers and helped them hit targets.
• Fluent Mandarin speaker, as most Chinese partners prefer to communicate in Mandarin.
• Strong negotiator able to structure win-win deals for restaurants and Deliveroo.
• Knowledgeable about the economics of food delivery and able to demonstrate product and industry knowledge to clients.
• Effective relationship-building and communication skills, face to face, by phone, WeChat or email.
• Interest in food and restaurants, tenacious and motivated.