Administrative Assistant – Healthcare

About the role

We are seeking a motivated Administrative Assistant to join the team at Cherwell Hospital in Banbury. You will work in a busy, patient‑focused environment, supporting clinical departments, consultants and other hospital services.

Key responsibilities

• Handle all patient enquiries promptly via phone and email for a variety of clinical departments.
• Provide detailed information to patients, ensuring a high standard of customer service.
• Develop and maintain effective working relationships with internal departments across both hospitals.
• Build and sustain professional relationships with consultants and their secretaries.
• Support patients with their enquiries and coordinate communication between departments.

Required profile

• Proven track record of achieving targets while maintaining outstanding customer service.
• Strong attention to detail and accuracy.
• Ability to work under pressure, remain patient‑focused and use initiative.
• Flexible and positive attitude with good verbal communication skills.
• Experience in a private healthcare setting is preferred but not mandatory.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Private medical cover with options for partners and dependants.
• Life assurance (death in service) at three times your base salary.
• Private pension with up to 5% employer matching.
• 25 days annual leave plus bank holidays, with the ability to buy or sell days.
• Flexible shift patterns, family‑friendly policies and enhanced parental leave.
• Access to training and development through the Ramsay Academy.
• Employee assistance programme, discounted dental insurance and various lifestyle perks.