Administrator – Admissions Support

About the role

A well-established and growing business based near Guildford is seeking an organised and customer-focused Administrator to support prospective families throughout the admissions process. The role combines relationship management, administration and customer service, covering the journey from initial enquiry to enrolment. The position is permanent.

Key responsibilities

• Manage applications and admissions records.
• Act as the main point of contact for prospective families.
• Provide excellent customer service and guidance throughout the admissions journey.
• Coordinate admissions activities, events and communications.
• Maintain accurate data and ensure compliance with processes and deadlines.

Required profile

• Previous experience in an administrative, admissions, customer service or office-based role.
• Proven ability to deliver a high level of customer service and build positive relationships with clients, customers or stakeholders.
• Experience managing multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, able to produce professional correspondence and speak confidently on the phone.
• Highly organised, with excellent attention to detail and a proactive approach to problem solving.
• Educated to A-Level standard or equivalent.

Required skills

• Competent user of Microsoft Office.
• Competent user of CRM and database systems.

What we offer

• Salary of £30,000 per annum.
• Pension scheme, life assurance and employee assistance programme.
• Free parking.
• Ongoing training and professional development.
• Cycle-to-work scheme.
• Private health plan and personal accident insurance.