Administrator – Victim Services Team

About the role

Catch22 is looking for a highly organised Administrator to support the Greater Manchester Victim Services team. You will play a key part in ensuring smooth day‑to‑day operations, helping victims of crime receive timely and appropriate assistance.

Key responsibilities

• Manage incoming calls, emails, post and general enquiries.
• Coordinate meetings, take minutes and distribute action points.
• Process invoices, petty cash and maintain accurate financial records.
• Maintain data and records using Excel and other internal systems.
• Liaise with internal departments and external partners to ensure clear communication.
• Support the Deputy Head of Service and Casework team with administrative tasks.

Required profile

• Minimum Level 2 qualification in English and Maths.
• Proven experience in an administrative role.
• Strong organisational and time‑management abilities with attention to detail.
• Ability to prioritise tasks, work under pressure and meet competing deadlines.
• Commitment to confidentiality, equality and diversity.
• Willingness to travel occasionally and work flexibly when required.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook