Assistant Store Manager

About the role

The Assistant Store Manager supports the Store Manager in driving operational excellence, team performance and customer satisfaction at Samsonite’s Designer Outlet store.

Key responsibilities

• Apply Smiles selling standards and maximize every customer opportunity using up‑to‑date product knowledge.
• Assist in managing stock, ensure correct pricing and help achieve shrinkage target below 0.5%.
• Support recruitment, training, coaching and scheduling of staff while respecting payroll budget.
• Maintain store cleanliness, visual merchandising to global standards and ensure compliance with operational policies.
• Monitor store budget, targets and KPIs, reporting information that contributes to store success.
• Communicate clearly with customers and team, stay informed on market trends and promote brand values.

Required profile

• Previous retail experience, preferably in premium or travel goods.
• Ability to work under pressure with a sales‑oriented mindset.
• Passion for travel and brand sensibility.
• Flexibility and adaptability to changing store needs.
• Physical ability to stand, bend, lift up to 15 kg and use ladders.