Associate Director of Operational Transformation

About the role

The Associate Director of Operational Transformation leads a structured programme of continuous improvement across Professional Services at London College of Contemporary Arts (LCCA). The post identifies inefficiency, redesigns processes, strengthens operational controls and management information, supports digital transformation and develops responsible approaches to the use of AI. It reports to the Deputy Managing Director and is based onsite in London.

Key responsibilities

• Develop and maintain a Professional Services operational improvement roadmap, translating institutional priorities into measurable initiatives and prioritising projects by student impact, risk, efficiency and regulatory importance.
• Map and review key processes, identify duplication and bottlenecks, lead redesign and establish standard operating approaches.
• Identify opportunities to improve services through technology, automation and better use of existing systems, working with system owners to improve adoption, integration and data quality.
• Develop practical frameworks for responsible use of AI, covering data protection, information security, human oversight, transparency and risk.
• Define performance measures, improve management information, support dashboards and reporting, and coordinate data-quality improvements.
• Undertake operational assurance reviews and audits, recommend corrective actions and escalate significant risks.
• Lead change implementation, including communications, stakeholder engagement and training, and build a culture of continuous improvement.
• Prepare reports and progress updates for governance forums and the Deputy Managing Director, and collaborate with Registry, Student Services, Quality, Admissions, Finance, IT and Estates.

Required profile

• Desirable: higher education or comparable education-sector experience, a recognised improvement/change/project qualification, and experience implementing automation or AI-enabled services.
• Ability to influence across departments, manage competing priorities and deliver change through others.
• Must be able to prove the right to work in the UK.

Required skills

• Confident working with digital systems, data, dashboards and emerging technologies, including assessing practical opportunities and risks of AI.
• Analytical, project management, communication, stakeholder engagement and problem-solving skills.
• Planning, prioritisation and data interpretation.

What we offer

• Competitive salary and pension scheme.
• Generous annual leave and flexible working arrangements.
• Professional development, training and career progression.
• Wellbeing programmes and access to counselling services.

Applications are made via the college's online careers portal with a CV and a supporting statement, by the closing date.