Business Support Administrator – Healthcare Services

About the role

You will join the Business Support team within Surrey Child and Family Health Services, acting as the first point of contact for patients, families and partner organisations. The role combines telephone, email and administrative duties to ensure a smooth, customer‑focused service.

Key responsibilities

• Handle inbound telephone enquiries, emails and correspondence professionally and sensitively.
• Tri­age, filter and direct enquiries and referrals to the appropriate clinical or operational teams.
• Provide comprehensive administrative support across a range of office activities.
• Maintain accurate records in line with service procedures and data‑protection standards.
• Assist with scheduling, reporting and other ad‑hoc tasks as required.

Required profile

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage competing priorities.
• Customer‑focused attitude with a commitment to delivering high‑quality service.

Required skills

What we offer

• Starting salary of £24,853 per year (full‑time equivalent).
• Group pension scheme.
• Free tea, coffee and milk at the base location.
• Membership of My Reward Hub for discounts and cashback.
• Access to earned wages to cover emergencies.
• Wellbeing support – mental, physical, legal, debt and career coaching.
• eLearning and professional development through the Learning Enterprise.
• Open culture with £100,000 annual innovation funding.