Business Support Assistant

About the role

The Duke of Edinburgh’s Award (DofE) is seeking a highly organised, customer‑focused Business Support Assistant to join its England Operations team on a 12‑month maternity cover contract. You will provide administrative and customer support to Licensed Organisations, volunteers and partners, ensuring smooth delivery of the DofE programme.

Key responsibilities

• Deliver high‑quality administrative support across operational activities, including record‑keeping, enquiry handling and reporting.
• Process licensing activity, manage Gold Award verification, and support celebration events.
• Maintain accurate data, produce reports, identify trends and support continuous improvement initiatives.
• Collaborate with colleagues across the UK through project groups and provide ad‑hoc Business Support to other areas.

Required profile

• Previous experience in an administrative role with strong customer service skills.
• Excellent organisational, time‑management and attention‑to‑detail abilities.
• Ability to work independently, manage competing priorities and communicate effectively.

Required skills

• Proficiency with Microsoft Office suite (Word, Outlook, Excel, Teams, PowerPoint).
• Experience using customer service systems and handling data collection, reporting and analysis.

What we offer

• Generous pension contribution, employee assistance programme and healthcare cash plan.
• 25 days holiday plus Bank Holidays, additional paid leave around Christmas, and the option to buy extra leave.
• Family leave, sick leave, death‑in‑service benefit and a geographical allowance up to £4,000 per year.