Cantonese Speaking Assistant Customer Service Officer (Banking, 6‑Month Temp)

About the role

This temporary six‑month position supports the branch’s daily operations by delivering high‑quality customer service in both Cantonese and English. You will work on‑site in a busy London bank, handling cash, opening accounts and ensuring compliance with regulatory standards.

Key responsibilities

• Accurately process cash transactions and maintain clear desk and record‑keeping policies.
• Assist customers with account opening, safe deposit boxes, and product enquiries, using checklists to ensure full disclosure.
• Perform KYC and CDD checks, adhering to all regulatory and risk‑management guidelines.
• Resolve customer queries, complaints and provide relevant information promptly.
• Collaborate with colleagues across departments to support branch operations and meet sales targets.

Required profile

• Fluent spoken Cantonese and English.
• Ability to work fully on‑site in a fast‑paced banking environment.
• Strong attention to detail and commitment to compliance.

Required skills

• Cantonese (fluent)
• English (fluent)
• KYC (Know Your Customer) procedures
• CDD (Customer Due Diligence) experience
• Cash handling
• Basic accounting terminology

What we offer

• Competitive salary up to £37,000 per year.
• Six‑month fixed‑term contract with potential extension or permanent placement.
• Opportunity to develop banking expertise in a supportive team.