Claims Handler

About the role

ARAG UK is seeking a Claims Handler to join its Bristol office. You will work in a supportive environment that values access to justice and offers comprehensive training to develop expertise in legal claims handling. The role is full‑time with a 35‑hour week and a hybrid schedule after training.

Key responsibilities

• Case‑manage a variety of legal claims from first contact through investigation to decision.
• Deliver excellent customer service, showing empathy and clear communication throughout the claim lifecycle.
• Gather and assess evidence, apply policy wording, and make informed decisions on claim outcomes.
• Provide accurate information to customers, business partners and internal teams.

Required profile

• Entry‑level candidates eager to start a career in insurance or legal services.
• Confident telephone manner with proven experience in delivering high‑quality customer service.
• Patience and resilience when handling challenging or emotional situations.
• Enjoy fact‑finding, accurate information gathering and learning to assess claims against policy terms.

Required skills

What we offer

• 35‑hour working week with no evenings or weekends.
• Hybrid working – two days in the office each week after training.
• Modern, centrally located office with excellent transport links.
• Structured training academy and clear career progression pathways.
• Supportive culture with internal mobility and secondment opportunities.