Client Care Administrator

About the role

The Client Care Administrator provides essential administrative support to veterinary surgeons, nurses and the client care team at Veterinary Vision. Working in a fast‑paced, emotionally sensitive clinical environment, you will ensure smooth information flow between departments, referring practices and clients.

Key responsibilities

• Prepare veterinary reports, referrals and other clinical documentation while maintaining GDPR‑compliant patient records.
• Process insurance claims and liaise with clients, insurers and clinical teams.
• Book consultations, investigations and procedures; manage telephone enquiries and client communications.
• Provide reception cover, delivering compassionate client care and supporting inter‑departmental workflow.
• Follow practice policies, uphold confidentiality and participate in training activities.

Required profile

• Minimum 12 months of customer‑facing experience.
• Strong organisational and administrative abilities.
• Ability to work calmly under pressure in a clinical setting.
• Professional and confident telephone manner.

Required skills

What we offer

• 5 weeks holiday plus bank holidays and birthday leave.
• Career progression opportunities and staff discount schemes.
• Life assurance, enhanced sickness pay and family leave.
• Employer‑contributed pension, wellness programme and free annual flu jab.
• Cycle‑to‑work scheme and recruitment referral reward.