Communications Lead: Change and Impact

About the role

The University of Cambridge is looking for an experienced communications professional to join the Change and Impact team in the University Change Support Office (UCSO). UCSO gives expertise in change and communications, benefits realisation, portfolio planning, common standards, strategic reporting and business-case appraisal, and supports the Change and Programme Management Board. The post-holder leads and coordinates communications for a portfolio of complex change programmes, advises on stakeholder engagement and messaging, and acts as the UCSO communications practice lead for change activity.

Key responsibilities

• Develop, implement and evaluate internal communications strategies and stakeholder engagement plans, turning programme objectives into clear messages, channels and impact measures.
• Advise programme boards, senior responsible officers, committees and managers on sensitive messaging, timing, stakeholder confidence, reputational considerations and adoption risks.
• Define and embed communications standards, tools, templates and quality criteria, and coach contributors and give practical guidance.
• Coordinate communications across UCSO-supported programmes and other major change initiatives, aligning messages and schedules.
• Produce, commission, edit and assure high-quality communications products, using audience insight and feedback to improve effectiveness.

Required profile

• Significant experience leading or coordinating communications for complex organisational change, transformation, policy implementation or institutional programmes with multiple stakeholder groups.
• Advanced knowledge of internal and change communications, advising senior stakeholders on sensitive communications and reputational considerations.
• Degree-level education, or equivalent practical experience, in communications, PR, journalism, marketing, organisational change or a related field; a recognised professional communications qualification is desirable.
• Excellent written, verbal and editorial judgement, and ability to work in matrix arrangements.

What we offer

• Salary of £42,254-£56,535.
• 41 days annual leave including bank holidays.
• Pension scheme, discount portal, cycle to work scheme, relocation expenses scheme, employee assistance programme and family-friendly policies.
• Potential for flexible and hybrid working, depending on operational needs.

Applications close on 11 November 2026; interviews are scheduled for late November 2026. The funds are available for 3 years, and part-time or flexible arrangements are welcome.