Concierge

About the role

Delano London, opening in late 2026, is looking for a Concierge to deliver personalized, high-quality service to guests. Acting as the main point of contact for information on the hotel, local attractions, dining, entertainment, transport and other services, the role requires strong communication skills, local knowledge and the ability to create memorable guest experiences. The position is open to men and women.

Key responsibilities

• Lead and manage the concierge department, keeping guest service consistent with Delano Brand Standards
• Oversee scheduling, training and performance management of concierge staff
• Recommend local dining, entertainment, cultural events and attractions, and keep a directory of trusted local vendors updated
• Record guest preferences, special occasions and feedback, and monitor guest feedback to drive service improvements
• Collaborate with other departments to resolve guest problems efficiently
• Create a network of contacts for unique guest experiences, such as out-of-hours access to sights and exclusive exhibition invites
• Cover for the door and bell colleagues when needed, and complete all required reports and forms daily
• Mentor and coach staff, and ensure compliance with health, safety and hotel policies

Required profile

• High school diploma or equivalent; bachelor's degree preferred
• Minimum 5 years in the role, preferably in an upscale or luxury lifestyle brand hotel
• Knowledge of hotel operations, concierge protocol and experience with high-profile guests
• Ability to stand or walk an eight-hour shift and handle stressful situations
• Physical ability to lift, push, pull, reach, bend, climb and carry objects
• Neat, clean and well-groomed appearance; additional languages preferred

Required skills

• Property management systems such as Opera and KnowCross
• Strong verbal and written English
• Working knowledge of local labour laws, safety, security, data protection and emergency procedures

What we offer

• The chance to help launch a hospitality brand in London and shape its culinary identity
• A competitive package with strong development opportunities
• Colleague benefits, hotel stays and experiences across the wider group