Housekeeping Supervisor

About the role

Delano London, opening in late 2026, is a 67-room and suite hotel set overlooking Kensington Gardens, part of Ennismore and a joint venture with Accor. As Housekeeping Supervisor, you will work under the guidance of the Executive Housekeeper and the Assistant Housekeeping Manager to help run the housekeeping department efficiently, covering hotel rooms, laundry and uniform, public spaces and colleague areas.

Key responsibilities

• Maintain high standards of cleanliness by inspecting rooms and other areas
• Allocate work to the team through daily section sheets and brief room attendants of rooms and special requests
• Open and close shifts and ensure effective handover
• Report maintenance issues and follow up, and handle guest requests, queries and complaints promptly
• Check rooms after guest departure and complete inspection checklists
• Keep supplies and furniture stored correctly, report low stock, and control key and equipment distribution
• Plan and control preventive cleaning and weekly/monthly projects, and keep housekeeping systems up to date
• Induct and train new colleagues and agency staff, and train existing colleagues on the job
• Lead and performance manage room and public area attendants and porters, including appraisals and development
• Administer the lost property procedure and perform general admin such as record keeping
• Comply with internal rules, policies and health and safety requirements

Required profile

• Ability to multitask in a fast-paced environment with a high level of attention to detail
• Positive working relationships with colleagues and other departments; able to work independently and in teams
• Able to stand or walk a minimum eight-hour shift, and to twist, tow, reach, bend, climb and carry objects
• Excellent written and spoken English
• Commercial awareness, including planning within an agreed budget, and ability to work under pressure
• Willingness to work inside and outside at all times of the year depending on business volume

Required skills

• Intermediate understanding of computer systems such as Opera Cloud, Unifocus, Adaco, Fourth Hospitality, Outlook, Microsoft Word and Excel

What we offer

• The chance to help launch a hospitality brand in London and shape its culinary identity
• A fast-growing international group and a creative, ambitious environment
• Strong development opportunities and a supportive team culture
• Colleague benefits, hotel stays and experiences across the wider group